Privacy Policy
Last updated: 25 October 2026
AAA Learning Universe ("Learn With Agnes", "we", "us", or "our") is committed to protecting the privacy of children and families who use our educational platform. This Privacy Policy explains how we collect, use, and safeguard information when you use our services.
Learn With Agnes is made for children. Before any child profile is created, a parent or guardian must agree, and we keep a record of that consent. This page lists exactly what we collect, which outside services receive it, and how you stay in control.
Information We Collect
From Parents/Guardians:
- Email address (for account creation and communication)
- Name (optional, for personalization)
- Payment details, only if you buy a plan (card payments are handled by Stripe and Mobile Money payments by Flutterwave; we never see or store card numbers or Mobile Money PINs)
- Phone number, only if you sign up for WhatsApp messages
- Home address, only if you choose to type it during sign-up
From Children (with parental consent):
- First name or nickname (for personalization)
- Birthday and grade level (to give age-appropriate content)
- Learning progress and achievements
- Preferences (favorite subjects, interests)
- What your child types or says to Agnes and the companions. Spoken words are turned into text by the browser's own speech recognition (in Chrome, Google does this) before they reach us
- Photos your child or you take on purpose: homework scans, camera questions, artwork, and photos or short videos for home missions
- Voice recordings in language practice, kept so your family can listen to them
- The app always explains what a photo or recording is for before the camera or microphone starts
What We Do NOT Collect from Children:
- Full names or surnames
- Precise (GPS) location
- Contact information
- Social media accounts
Parental Consent
A child profile can only be created by a parent or guardian who is signed in with a confirmed email address and who ticks a consent statement. We record who agreed, which version of the statement, how, and when. Children added before 25 October 2026 have no such record yet; their parents are asked to accept this updated policy the next time they sign in. You can withdraw consent at any time by deleting your child's profile or writing to us.
How We Use Information
- Provide personalized learning experiences
- Track learning progress and achievements
- Improve our educational content and games
- Communicate with parents about their child's progress
- Ensure platform safety and security
- Comply with legal requirements
Data Protection
We implement industry-standard security measures:
- Encryption in transit (HTTPS/TLS) and at rest
- Secure cloud hosting (Supabase for data, Netlify for the website)
- Limited employee access to personal data
- Database rules that stop one family from ever seeing another family's data
- No selling or sharing of data with advertisers
Your Rights
Parents and guardians have the right to:
- Review their child's personal information
- Request correction of inaccurate data
- Request deletion of their child's data
- Withdraw consent for data collection
- Download a copy of their data (data portability)
- Opt out of non-essential communications
To exercise these rights, contact us at privacy@learnwithagnes.com
Third-Party Services
We send information only to these services, and only so that the features described here work. We do not sell information and we do not use it for advertising.
- Supabase: Stores all accounts and learning data, and files such as photos and recordings; handles sign-in
- Netlify: Hosts the website; receives each visitor's IP address and the pages requested
- Google Gemini: Our main AI. Receives your child's chat and voice-chat messages with the recent conversation, your child's first name and age in voice chat, homework scans and camera photos, home mission photos, story requests, and text to translate, so Agnes can answer, check homework and write stories. It also creates Agnes's voice from text
- Google Cloud Text-to-Speech: Receives the text Agnes reads aloud (which can include your child's first name) to create her voice
- Groq: Backup AI when Gemini is busy. Receives the same chat, voice-chat, story, question and translation text. It never receives photos
- Anthropic (Claude): Backup AI when Gemini is busy. Receives chat and voice-chat text, homework scans, camera photos and home mission photos
- Google Sign-In: Only if you choose to sign in with Google: your name and email address
- Stripe: Payments, only if you buy a plan: for card payments your email address and card details go straight to Stripe; for Mobile Money your email address, phone number and the amount go to Flutterwave and your mobile network
- Twilio (WhatsApp): Only if a parent signs up for WhatsApp messages: the parent's phone number and the messages, which can include a child's first name and learning progress
- Resend: Delivers some of our emails (for example, invitations): receives the email address and the message
- Web Push: Only if you turn on notifications: the notification text passes through your browser's push service (Google, Apple or Mozilla)
- Google Analytics: Only on our public pages for grown-ups (home, pricing, schools, sign-in, sign-up and these policy pages), only after a grown-up taps Accept on the analytics notice, and never while a child is signed in on the device. It receives the pages visited, device and browser details, and an approximate location worked out from the IP address. Children's pages never load it
- Google Fonts: Our lettering is loaded from Google Fonts, which receives your IP address
- Open-Meteo, OpenStreetMap, Free Dictionary API, Open Library, Open Trivia DB, Numbers API, REST Countries: Free public services used by some features: Open-Meteo receives your family's town for the weather, OpenStreetMap receives the address you type during sign-up, and the word, book, quiz, number and country services receive only the word or topic looked up. Each also sees the device's IP address
We do not use advertising networks, we do not show ads to children, and we do not sell data to anyone.
Cookies & Tracking
We use these cookies and similar storage on your device:
- Authentication cookies - To keep you logged in
- Preference cookies - To remember language and settings
- Analytics cookies - Google Analytics cookies (named _ga), only after a grown-up taps Accept, and only on our public pages for grown-ups
Children's pages have no analytics and no advertising. Google Analytics stays off unless a grown-up says yes, and nothing is sent while a child is signed in.
Data Retention
We retain personal data only as long as necessary to provide our services. When you delete your account, we remove personal data within 30 days, except where required by law to retain certain records.
Changes to This Policy
When we make an important change to this policy, we show the new version the next time you sign in and ask you to accept it again. The date at the top shows when it last changed.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@learnwithagnes.com
Website: learnwithagnes.com